PCBA - Business Awareness - Quiz 2 - Holistic College Dublin

1. Question

Which of the following is correct with regard to a sole trader?

As a sole trader there is a legal distinction between you and your business
As a sole trader you may still be required to share any profit that you make
As a sole trader there is no legal distinction between you and your business
As a sole trader your liability is limited

2. Question

Which of the following is one of the risks of trading as an independent therapist?

You are not responsible for decisions taken within the business
Creditors can claim against you for bills you have not incurred
Your liability is not unlimited
Your liability is unlimited

3. Question

Which of the following would be a disadvantage of a home visiting business?

No rent to pay
Flexible working hours
Treating clients in their own environment
Travel costs

4. Question

Which type of business carries the greater financial risk?

Sole proprietor
Partnership
Home visiting
Corporation

5. Question

What does a partnership involve?

A maximum of two individuals sharing ownership
Four individuals with only three sharing ownership
A minimum of six people sharing ownership
Two or more individuals sharing ownership

6. Question

What is the correct way for an employer to inform an employee of any changes in terms of employment?

In writing
By telephone only
Verbally face to face only
In any way they choose

7. Question

Who is responsible for ensuring that there is adequate lighting in a working area?

The electrician
The employer
The receptionist
The employee

8. Question

How often should electrical equipment be professionally checked for electrical safety?

Once a year
Once a month
Every three months
Every three years

9. Question

Which of the following is the correct method of disposal for contaminated substances?

Place in a sealed container and dispose of in a household waste dump
Wrap in newspaper and dispose of in a refuse bin
Seek advice on the correct method of disposal from the environmental health authorities
Place in a plastic bag and dispose of in a refuse bin

10. Question

Which of the following is a health and safety consideration?

Health insurance and sickness benefit
Employees’ holiday entitlement
Safety and health in the work place
Working hours and dismissal procedures

11. Question

In which of the following should job description be stated?

In the Contract of Employment
In the pay statement
In the accident book
In the Health and Safety Regulations documents

12. Question

Who is responsible for ensuring that there is adequate ventilation in a working are?

The receptionist
The Employee
The Employer
The Client

13. Question

Which of the following statements is correct with regard to data?

Data should be securely stored in order to protect the client from anyone other than their therapist/practitioner from accessing private information
Data should be securely stored in order to protect the therapist/practitioner from the client reading the data
Data should be securely stored in order to ensure that all therapists/practitioners and receptionists in the salon/clinic have access to client data
Data should be securely stored in order to protect the client from being sold an incorrect product

14. Question

How should injuries, diseases and dangerous occurrences be reported?

Verbally only
By completing the appropriate form
Make a list and report once a year by telephone only
It is not necessary to report as long as you keep a record

15. Question

Who is responsible for ensuring that surgical gloves are worn in the salon/clinic during certain treatments?

The manufacturer
The client
The therapist
The receptionist

16. Question

Which of the following is a variable business cost?

Road tax
Postage
Rent
Fixed loan repayments

17. Question

What is gross profit?

Money that can be offset against the next invoice
The profit after deducting cost of sales
The final profit after all deductions
A method of checking credit worthiness

18. Question

Which of the following documents gives details and prices of goods or services received?

An invoice
A purchase order
A statement
A delivery note

19. Question

Which of the following statements is correct with regard to a balance sheet?

The purpose of a balance sheet is to document all business transactions for a period of one year
The purpose of a balance sheet is to request payment for goods before they are dispatched
The purpose of a balance sheet is to record when goods have been packed and are ready for delivery
The purpose of a balance sheet is to detail all the assets and liabilities of a business on a set day

20. Question

When ordering products it is important to order those that:

Sell quickly in order that they do not sit on the shelves for too long
Sell slowly in order to promote them
Sell slowly and are the therapist’s preference
Sell slowly and have packaging that looks good on the shelves

21. Question

Which of the following is incorrect with regard to giving a demonstration?

It allows you to constructively criticise other salons/clinics
It allows you to launch new services
It allows you to answer any questions about products and treatments
It allows personal contact with potential clients

22. Question

Which of the following is incorrect with regard to developing and maintaining a good stock control system?

It is necessary to re-order a product only when it is out of date
It is necessary to carry out regular stock checks
It is necessary to rotate stock regularly
It is necessary to carry out regular stock valuation

23. Question

Which of the following is the lowest cost promotional opportunity?

Personalised stationery
Talks to local groups
Mailshots
Advertising in a local paper

24. Question

What is a niche market?

Your mission statement
A gap in the market
Your target market
A specialised portion of your target market

25. Question

What is marketing?

The end results, goals or targets that an organisation, department or individual seeks to attain
A procedure for dealing with consumer enquiries and complaints
The management process of identifying, anticipating and satisfying consumer requirements profitably
A process for establishing objectives and determining the best way of achieving them

26. Question

Which of the following demonstrates unprofessional behaviour from the therapist during negative feedback?

Listening to the client carefully
Trying to turn the negative into a positive
Not interrupting the client whist they are speaking
Telling the client that you think he/she is incorrect

27. Question

Which of the following would NOT break professional trust?

Referring the client
Discussing the client’s consultation with the receptionist
Going beyond the limits of your abilities
Making public the client’s personal details

28. Question

Which of the following statements regarding limitations of treatment is correct?

It is important to understand the limitations of a treatment in order to know when to refer a client
It is important to understand the limitations of a treatment in order to understand how to cost a treatment
It is important to understand the limitations of a treatment in order to understand how to control stock
It is important to understand the limitations of a treatment in order to know which products to order

29. Question

It is unprofessional for a therapist/practitioner to wear?

Lipstick
Hoop earrings
Wedding band
Flat shoes

30. Question

What is the correct towel management procedure during treatments?

The client should only be covered with towels if they are cold
Towels should only be removed from the area being worked on
Towels should be completely removed from the client once they are positioned on the couch
Clients should always wear towelling gowns during treatments

31. Question

Which of the following subjects is considered ethical conversation when talking to a client?

Religious preferences
Political preferences
The client’s personal problems
Sexual problems

32. Question

Which of the following is correct with regard to a code of practice?

One of the purposes of a code of practice is to provide clients with a comprehensive list of treatments
One of the purposes of a code of practice is to provide clients with quality insurance
One of the purposes of a code of practice is to provide clients with indemnity insurance
One of the purposes of a code of practice is to provide clients with a choice of therapists

33. Question

Which of the following statements with regard to diagnosis is correct?

A therapist/practitioner should only diagnose if they have been practicing for more than 2 years
A therapist/practitioner should only diagnose if a client is over the age of 16
A therapist/practitioner should never diagnose
A therapist/practitioner should only diagnose after agreeing the diagnosis with another therapist/practitioner

34. Question

Which of the following is correct with regard to ethics?

It is unethical behaviour to display your indemnity insurance policy certificate
It is unethical behaviour to treat clients in their own home
If a client has a notifiable disease, it is unethical behaviour to record this in the client notes
When changing your place of employment, it is unethical behaviour to seek to persuade your client to come to you for treatment in your new clinic/salon

35. Question

What is the meaning of confidentiality in relation to treatments?

A client can trust you to give them a personalised treatment
A client can trust you not to reveal their personal details to any other person
A client can expect you to reveal their personal details to other therapists
A client can expect you to give them the treatment details of anyone they recommend to the salon/clinic

36. Question

A water extinguisher should NOT be used on which type of fire?

Paper
Wood
Burning liquids
Textiles

37. Question

What is the correct emergency first aid for a client with an asthma attack?

Sit the client down leaning forward slightly, pinch the bridge of the nose whilst breathing deeply and encourage them to use their inhaler. If sever, call for an ambulance
Lie the client down with raised legs and ask them to breath slowly and deeply. If severe, call for an ambulance
Sit the client down leaning forward slightly and resting on a support. Encourage them to use their inhaler and to breathe slowly and deeply. If severe, call for an ambulance
Sit the client down leaning backwards slightly, encourage them to use their inhaler and call for an ambulance

38. Question

What is the correct first aid for an insect sting?

Brush or scrape the sting off sideways with your fingernail or the blunt edge of a knife. Raise the affected area and apply an ice pack or cold compress. Advise the casualty to see their doctor if pain and swelling persist
Use a tweezers to remove the sting if visible. Raise the affected area and apply a warm compress. Advise the casualty to see their doctor if pain and swelling persist
Brush or scrape the sting off sideways with your fingernail or the blunt edge of a knife. Raise the affected area and apply a hot compress. Advise the casualty to see their doctor if pain and swelling persist
Use a tweezers to remove the sting if visible. Raise the affected area and apply a cold compress. Advise the casualty to see their doctor if pain and swelling persist

39. Question

Which of the following is NOT important when supervising an evacuation in the case of a fire alarm?

Ensure belongings are taken
Ensure the meeting point is made clear
Organise people to move swiftly and quietly out of the building
Ensure belongings are left behind

40. Question

What is the correct percentage of salt and water solution for a person suffering from heat exhaustion?

One tablespoon of salt per 1 litre of water
Two teaspoons of salt per 1 litre of water
One teaspoon of salt per 1 litre of water
Half a teaspoon of salt per 1 litre of water

41. Question

Which of the following is an example of a fungal infection?

Tinea corporis
Folliculitis
Herpes Zoster
Verruca

42. Question

Which of the following statements is correct?

Prior to disinfecting it is essential to clean the item with toning lotion
Prior to disinfecting it is essential to wipe the item with a damp cloth
Prior to disinfecting it is essential to wipe the item with sterile surgical gauze
Prior to disinfecting it is essential to clean the item with cold water and soap/detergent

43. Question

What is the action of a bactericide?

To create minute unicellular micro organisms
To completely destroy bacteria and their spores
To destroy fungi
To partially destroy bacteria

44. Question

How often should you scrub out and change disinfectant immersion containers?

Once a week
Once a day
Twice a week
Twice a day

45. Question

What is the purpose of an ultraviolet cabinet?

To destroy vegetable life and yeasts only
To sterilise
To store previously sterilised equipment
To destroy bacteria only

46. Question

Which of the following is NOT correct with regard to client confidentiality?

Do not discuss the personal details of a client with the receptionist
Do discuss the personal details of a client with another client
Do not discuss the personal details of a client with another therapist
Do discuss the personal details of a client with another therapist

47. Question

What is a contraindication?

Comparing and contrasting the treatments on offer
An indication that permission has been given to pursue treatment
A disagreement concerning a course of treatment
Any factor in a client’s condition that makes it unwise to pursue treatment

48. Question

What is meant by referral procedure?

Backup/cross reference of the treatment
Reference to other parts of the body
Referring to the consultation form
Referral to another therapist/practitioner or medical practitioner

49. Question

Which of the following statements is incorrect with regard to effective questioning techniques during a consultation?

Ask closed questions
Demonstrate confidence
Demonstrate professionalism
Ask open questions

50. Question

When would the therapist need to gain consent from a doctor before treating a client?

If the client is too ill to consent themselves
If the client is over 16 years of age
If the client is taking medication
If the client is under 16 years of age