PCBA - Business Awareness - Quiz 3 - Holistic College Dublin

1. Question

Which of the following is correct with regard to a limited company?

Account may have to be audited at the end of each financial year if you have a very large turnover
Accounts are normally audited every five years
Accounts may have to be audited at the end of each financial year if you have a very low turnover
Accounts are always audited every two years if you have a very large turnover

2. Question

Which of the following is correct with regard to a sole trader?

As a sole trader there is no legal distinction between you and your business
As a sole trader your liability is limited
As a sole trader there is a legal distinction between you and your business
As a sole trader you may still be required to share any profit that you make

3. Question

What does a home visiting business involve?

A room set aside for treatments only in the client’s home
The client visiting the therapist/practitioner’s home for treatment
The therapist/practitioner operating a business from a dedicated room in their own home
The therapist/practitioner visiting the client’s home to carry out treatments

4. Question

What does a partnership involve?

Two or more individuals having shares
One individual having a share
One individual having sole responsibility for the business
Four individuals with only three having shares

5. Question

How many people are normally required when setting up a limited company?

A maximum of two
A maximum of three
One
Two or more

6. Question

Which of the following is incorrect with regard to electricity?

Always use multiple adaptors in plug sockets
Safely store any equipment awaiting repair
Never touch a plug or equipment with wet hands
Check the wires of the machines are not twisted, torn or frayed

7. Question

How should injuries, diseases and dangerous occurrences be reported?

Verbally only
By completing the appropriate form
Make a list and report once a year by telephone only
It is not necessary to report as long as you keep a record

8. Question

When should an employee be given a written contract of employment?

Within one month of their start date
Within two months of their start date
Within one week of their start date
Within two weeks of their start date

9. Question

Who is responsible for ensuring that there is adequate ventilation in a working area?

The receptionist
The employer
The employee
The client

10. Question

Which of the following is the correct method of disposal for contaminated substances?

Place in a sealed container and dispose of in a household waste dump
Wrap in newspaper and dispose of in a refuse bin
Seek advice on the correct method of disposal from the environmental health authorities
Place in a plastic bag and dispose of in a refuse bin

11. Question

Which of the following would NOT be included in a contract of employment?

Age
Remuneration
Disciplinary procedures
Job description

12. Question

Which of the following statements is correct with regard to data?

Data should be securely stored in order to ensure that all therapists/practitioners and receptionists in the salon/clinic have access to data
Data should be securely stored in order to protect the client from being sold an incorrect product
Data should be securely stored in order to protect the client from anyone other than their therapist/practitioner from accessing private information
Data should be securely stored in order to protect the therapist/practitioner from the client reading the data

13. Question

Which of the following is a health and safety consideration?

Health insurance and sickness benefit
Working hours and dismissal procedures
Employees’ holiday entitlements
Safety and health in the workplace

14. Question

Who should personal injuries to an employee at work be reported to?

The local enforcement officer
The employer’s General Practitioner
The duty doctor at the nearest hospital
The employee’s General Practitioner

15. Question

When should an injury to an employee at work be reported to the appropriate authorities?

If it results in more than three days off work
If it results in one day off work
It should always be reported
If it results in two days off work

16. Question

Which of the following is a variable business cost?

Fixed period loan repayments
Postage
Road tax
Rent

17. Question

What is gross profit?

The profit after deducting cost of sales
Money that can be offset against the next invoice
The final profit after all deductions
A method of checking credit worthiness

18. Question

When ordering products it is important to order those that:

Sell quickly in order that they do not sit on the shelves for too long
Sell slowly and have packaging that looks good on the shelves
Sell slowly and are the therapist’s preference
Sell slowly in order to promote them

19. Question

Which of the following statements is correct with regard to a balance sheet?

The purpose of a balance sheet is to document all business transactions for a period of one year
The purpose of a balance sheet is to detail all the assets and liabilities of a business on a set day
The purpose of a balance sheet is to request payment for goods before they are dispatched
The purpose of a balance sheet is to record when goods have been packed and are ready for delivery

20. Question

Which of the following is NOT correct when booking a course of treatment?

The client usually pays more
It ensures that cash is paid in advance
It improves cash flow
The client usually receives a discount

21. Question

Which of the following is the lowest cost promotional opportunity?

Personalised stationery
Mailshots
Advertising in the local paper
Talks to local groups

22. Question

What is marketing?

The end results, goals or targets that an organisation, department or individual seeks to attain
A procedure for dealing with consumer enquiries and complaints
The management process of identifying, anticipating and satisfying consumer requirements profitably
A process for establishing objectives and determining the best way of achieving them

23. Question

Why is it important to build up a mailing list of clients?

IN order to pass on general information regarding the client to other salons/clinics in the area
In order to provide regular information about new products, treatments and special offers
In order to ensure that you have a list of difficult clients
In order to pass on names and addresses to other salons/clinics in the area

24. Question

Which of the following is incorrect with regard to giving a demonstration?

It allows personal contact with potential clients
It allows you to constructively criticise other salons/clinics
It allows you to answer any questions about products and treatments
It allows you to launch new services

25. Question

Which of the following is incorrect with regard to developing and maintaining a good stock control system?

It is necessary to rotate stock regularly
It is necessary to carry out regular stock checks
It is necessary to re-order a product only when it is out of date
It is necessary to carry out regular stock valuation

26. Question

Which of the following statements regarding the limitations of a treatment is correct?

It is important to understand the limitations of a treatment in order to understand how to control stock
It is important to understand the limitations of a treatment in order to know which products to order
It is important to understand the limitations of a treatment in order to know when to refer a client
It is important to understand the limitations of treatment in order to understand how to cost a treatment

27. Question

Which of the following is an aspect of professional behaviour?

Not offering an alternative appointment after a cancellation
Making promises about the outcome of the treatment
Good timekeeping
Being unclear about your role

28. Question

Which of the following actions would NOT break professional trust?

Making public the client’s personal details
Referring the client
Discussing the client’s consultation with the receptionist
Going beyond the limits of your abilities

29. Question

Which of the following demonstrates unprofessional behaviour from the therapist during negative feedback?

Not interrupting the client when they are talking
Trying to turn a negative into a positive
Telling the client that you think he/she is incorrect
Listening to the client carefully

30. Question

What is the correct towel management procedure during treatments?

Clients should always wear towelling gowns during treatments
Towels should be completely removed from the client once they are positioned on the couch
Towels should only be removed from the area being worked on
The client should only be covered with towels if they are cold

31. Question

Which of the following subjects is NOT considered unethical conversation when talking to a client?

Treatments
Finance
Politics
Religion

32. Question

Which of the following statements with regard to diagnosis is correct?

A therapist/practitioner should only diagnose if they have been practicing for more than 2 years
A therapist/practitioner should only diagnose if a client is over the age of 16
A therapist/practitioner should never diagnose
A therapist/practitioner should only diagnose after agreeing the diagnosis with another therapist/practitioner

33. Question

Which of the following statements is correct with regard to a code of practice?

One of the purposes of a code of practice is to provide clients with a comprehensive list of treatments
One of the purposes of a code of practice is to provide clients with quality insurance
One of the purposes of a code of practice is to provide clients with indemnity insurance
One of the purposes of a code of practice is to provide clients with a choice of therapists

34. Question

How can continual professional development be obtained?

By introducing, developing and promoting new products throughout the year
By continually developing relationships with other salons/clinics in your area
By behaving in a professional manner at all times
By attending lectures and/or additional training courses throughout the year

35. Question

What action should you take before treating a client under the age of 16?

Ensure that the parent/guardian is present in the treatment room at all times
Ask the child to sign a disclaimer
Ensure that the parent/guardian has given personal or written permission
Always ensure that permission has been obtained from the child’s doctor

36. Question

Which of the following is NOT important when supervising an evacuation in the case of a fire alarm?

Ensure belongings are left behind
Ensure the meeting point is made clear
Organise people to move swiftly and quietly out of the building
Ensure belongings are taken

37. Question

A water extinguisher should NOT be used on which type of fire?

Textiles
Burning liquids
Paper
Wood

38. Question

What is the correct first aid for sunburn?

Cover the casualty’s skin with light clothing, move into the shade and give sips of water. If severe, obtain medical aid
Cool the affected area in a cold bath for 5 minutes, give sips of water and apply antiseptic cream. If severe, obtain medical aid
Cover casualty with a blanket, place in the shade and cool the are with calamine lotion or after sun products. Place a light bandage over the area and give occasional sips of cold water. If severe, obtain medical aid
Cover the casualty’s skin with light clothing, move into the shade and cool the affected area by sponging or immersing in a cold bath for 10 minutes. Take frequent sips of cold water and apply calamine lotion or aftersun products. If severe, obtain medical aid

39. Question

What is the correct first aid for a migraine?

Help the client to take any medication you may have available in the salon/clinic. Put the client in the recover position, place a cold compress on the back of their neck and call an ambulance
Help the client to take any medication they may have for a migraine attack. Advise him/her to lie down or sleep for a few hours in a quiet, dark room. Provide a container and some towels in case of vomiting. If this is the first attack, advise them to see their doctor
Advise the client to sit in a quiet room for half an hour. Give him/her an aspirin for the pain and towels and a container in case of vomiting. Call an ambulance
Help the client to take any medication you may have available in the salon/clinic. Advise them to go home immediately and rest for a few hours in a dark room. Advise them to see their doctor

40. Question

What is the correct first aid for a nosebleed?

Pinch the soft part of the nose for 5 minutes and ask the client to lean back. If bleeding does not stop, continue pressure for two further periods of 5 minutes. If bleeding lasts for more than 15 minutes, send casualty to hospital in a supine position
Pinch the soft part of the nose for 10 minutes and ask the client to lean forward. If bleeding does not stop, continue pressure for two further periods of 10 minutes. If bleeding lasts for more than 30 minutes, send casualty to hospital in the treatment position
Pinch the tip of the nose for 10 minutes and ask the client to lean back. If bleeding does not stop, call for medical assistance
Pinch the bridge of the nose for 10 minutes and ask the client to lean back. If bleeding does not stop, call for medical assistance

41. Question

Which of the following is a chemical used in sterilisation liquids?

Glutaraldehyde
Magnesium
Guanine
Zinc oxide

42. Question

Which of the following is an example of a bacterial infection?

Psoriasis
Warts
Boils
Eczema

43. Question

Which of the following uses heat to sterilise equipment?

Chemicals
Autoclave
UV cabinets
None of them use heat

44. Question

What is sterilisation?

Complete destruction of bacteria, spores and viruses
Complete destruction of non pathogens
Complete destruction of bacteria only
Inhibition of growth and multiplication of bacteria only

45. Question

What are hot bead sterilisers suitable for?

Small metal objects
Small plastic objects
Large plastic objects
Large metal objects

46. Question

What is meant by referral procedure?

Referring to the consultation form
Back up/cross-reference of the treatment
Reference to other parts of the body
Referral to another therapist/practitioner or medical practitioner

47. Question

What type of questions should be asked during a consultation?

Rhetorical
Closed only
Open and closed
Any type of question

48. Question

What is meant by a medical contraindication?

The therapist/practitioner is on medication and must not treat clients
The client has a condition that makes it unsafe to treat at any time
The therapist/practitioner may treat the client after medical permission has been obtained or the client has indemnified their condition
The client has a condition that makes it unsafe to treat in more than one area

49. Question

What is the purpose of a record card?

To record the client’s email address and mobile telephone number only
To record up to date information on the client’s personal details, medical details, treatment and after care advice
To record up to date information on the client’s medical health only
To record the client’s name, date of birth, address and telephone number only

50. Question

Why is it important to give home care advice?

To ensure the client gives positive feedback
To ensure the therapist/practitioner receives commission on treatments and/or sales
To prevent and/or control any contra actions to the treatment
To alter the effects of the treatment