PCBA - Professionalism - Quiz 1 - Holistic College Dublin

1. Question

What is the correct towel management procedure during treatments?

Towels should be completely removed from the client once they are positioned on the couch
Clients should always wear towelling gowns during treatments
The client should only be covered with towels if they are cold
Towels should only be removed from the area being worked on

2. Question

Which of the following should be carried out by the receptionist?

Analysing the skin type and giving advice on the most suitable product for the client to purchase
Minor treatments if all the therapist are fully booked
Answering the telephone and taking bookings
Consultations

3. Question

During negative feedback from a client it is important for the therapist/practitioner to:

Interrupt if they feel the complaint unjust
Argue the point
Listen fully until the client has finished
Automatically deny everything

4. Question

Which of the following is unprofessional whilst treating a client?

Discussing the treatment
Wearing a membership badge
Wearing perfume
Talking to the client

5. Question

Which of the following is correct when considering your personal appearance?

Hair should be on the collar and away from the face
Hair should be off the collar and away from the face
Hair should be shoulder length and away from the face
Hair can be worn in any way provided it is clean

6. Question

It is unprofessional for the therapist/practitioner to wear:

Lipstick
Flat shoes
Hoop earrings
Wedding band

7. Question

Which of the following statements is correct with regard to professionalism?

It is acceptable to discuss politics with the client
It is acceptable to discuss another therapist with the client
The treatment room should be prepared prior to the arrival of each client
The treatment room should be prepared whilst the client is in the room

8. Question

What is the meaning of towel management with regard to treatment?

All towels are folded and stored neatly in the salon/clinic
All areas of the client’s body not being worked on by the therapist should be covered with towels
All towels are laundered between clients
Clients always wear towelling gowns during treatments

9. Question

After care advice is important in order to:

Give more value for money
Maintain the effects of the treatment
Ensure your commission on sales
Alter the effect of the treatment

10. Question

Which of the following demonstrates unprofessional behaviour from the therapist during negative feedback?

Trying to turn the negative into a positive
Telling the client that you think he/she is incorrect
Listening to the client carefully
Not interrupting the client whilst they are speaking

11. Question

Which of the following actions would NOT break professional trust?

Making public the client’s personal details
Going beyond the limits of your abilities
Referring client
Discussing the client’s consultation with the receptionist

12. Question

Which of the following statements regarding limitations of treatment is correct?

It is important to understand the limitations of a treatment in order to know when to refer a client
It is important to understand the limitations of a treatment in order to understand how to cost a treatment
It is important to understand the limitations of a treatment in order to know which products to order
It is important to understand the limitations of a treatment in order to understand how to control stock

13. Question

Which of the following is an aspect of professional behaviour?

Making promises about the outcome of a treatment
Not offering an alternative appointment after a cancellation
Being unclear about your role
Good time keeping

14. Question

Which of the following is NOT the role of the receptionist?

Scheduling appointments
Taking money and logging payments
Carrying out minor treatments such as eyebrow shaping
Selling products

PCBA – Professionalism – Quiz 1