PCBA - Quiz 3 - Holistic College Dublin

1. Question

What type of cost is expenditure on consumables?

Fixed
Indirect
Overheads
Variable

2. Question

Which of the following statements is correct with regard to a balance sheet?

The purpose of a balance sheet is to document all business transactions for a period of one year
The purpose of a balance sheet is to record when goods have been packed and are ready for delivery
The purpose of of a balance sheet is to detail all the assests and liabilities of a business and to show how they have been financed on a set day?
The purpose of a balance sheet is to request payment for goods before they are dispatched

3. Question

When ordering products it is important to order those that:

Sell slowly in order to promote them
Sell slowly and are the therapist’s preference
Sell slowly and have packaging that looks good on the shelves
Sell quickly to ensure that they do not sit on the shelves for too long

4. Question

What are variable costs?

Costs relating to annual professional membership
Costs directly relating to the quantity of products or services that a business provides, makes or sells
Costs relating to annual professional indemnity insurance
Costs relating to an agreed rate overdraft facility

5. Question

Which of the following is a variable business cost?

Postage
Rent
Fixed period loan repayments
Road tax

6. Question

Which of the following is best practice when taking payment from a client undertaking a course of treatment?

To take full payment at the end of the course
To take payment each time a client comes for treatment
To take payment for the whole course in advance
To take payment only if the course of treatment has been successful

7. Question

Which of the following is incorrect with regard to developing and maintaining a good stock control system?

It is necessary to carry out regular stock checks
It is necessary to carry out regular stock valuation
It is necessary to to rotate stock regularly
It is necessary to re-order a product only when it is out of date

8. Question

Which of the following should be taken into account when costing a treatment?

Th enumber of times a treatment has been booked
Consumables only
Materials, wages, overheads and profit margin
Overheads only

9. Question

Why would a business pay it’s staff a commission on sales?

To decrease its sales
To increase its sales
To increase its costs
To improve its public image

10. Question

Why should a clinic/salon provide a retail service?

Because it is a legal requirement
Because it’s the only way for a therapist to learn about the product
Because it enables the client to help maintain the effects of the treatment
Because the therapist has the right to refuse treatment to a client not wishing to buy a product

11. Question

What will be the effect of linking the treatment performed, to the retail products sold by the therapist?

It will reduce cash flow
It will reduce the profits of the business
It will reduce customer satisfaction
It will maintain the effects of the treatment at home

12. Question

Which of the following should you take with you when giving a talk/demonstration about a particular treatment?

An appointment book
The first aid book
The petty cash book
A text book

13. Question

What effect will a client paying for a course of treatments in a dvance have on a business?

The cash flow of the business will remain the same
The cash flow of the business will improve
The cash flow of the business will get worse
The cash flow of the business will remain the same but profits will fall

14. Question

Which of the following would improve selling skills?

Using good communication skills
Being negative about products that are available for sale
Learning to trick the client into buying a product
Giving the client no choice of product

15. Question

How would you conclude a demonstration/presentation?

By building-up to the main theme of the demonstration/presentation
By developing the theme for further demonstrations/prensentations
By reinforcing the messages of the demonstration/presentation
By building-up the complex issues of the subject

16. Question

Which of the following is an inappropriate selling principal?

Good knowlege of treatments and products
Never pre-judge a customer
Pre-judging a customer
Only selling a treatment or product that is the most suitable for the customer

17. Question

What is marketing?

A process for establishing objectives and determining the best way of achieving them
The end results, goals or targets that an organisation, department or individual seeks to attain
The management process of identifying, anticipating and satisfying consumer requirements profitably
A procedure for dealing with consumer enquires and complaints

18. Question

What is a niche market?

A gap in the market
Your target market
A specialised portion of your target market
Your mission target

19. Question

Which of the following is the lowest cost promotional opportunity?

Mailshots
Personalised stationary
Word of mouth recommendation
Advertising in the local paper

20. Question

Which of the following is correct when giving a demonstration?

To constructively criticise local salons/clinincs
Never use a member of the audience as a model
Never make eye contact with a member of the audience
It is important to have a good knowlege of products and the effects and prices of different treatments

21. Question

What is First Aid?

The definition of an injury
The first person at the scene of the accident
The arrival of a medically qualified person on the scene of the accident
The initial assistance given to a casulty before the arrival of a medically qualified person

22. Question

It is correct to use a water extinguisher on which of the following types of fire?

Electrical
Paper
Textiles
Burning liquids

23. Question

What is the correct towel management procedure during a treatment?

Towels should be completely removed from the client once they are positioned on the couch
Clients should always wear toweling gowns during the treatment
The client should only be covered with towels if they are cold
Towels should only be removed from the area being worked on

24. Question

The most common bacteria found on the human body are know as:

Commensals
Pathogens
Fungi
Parasites

25. Question

Which is the correct First Aid for an electrical burn?

Flood the injury with cold water at the entry point of the current only and place a clean fluffy material over the burn, call for an ambulance
Flood the injury with hot water at the entry and exit point of the current, place non-fluffy material over the burn, call for an ambulance
Flood the injury with cold water at the entry and exit point of the current, place a non-fluffy matrial over the burn, and call for an ambulance
Flood the injury with cold water, apply an antiseptic cream and an adhesive dressing over the burn, call for an ambulance

PCBA – Quiz 3

PCBA – Quiz 3

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